Course DescriptionManaging conflict is a core competency requirement for anyone in a leadership role in the workplace. Every organization has conflict. Today’s workplace has an increased need for conflict management skills because there is more stress these days from doing more with less. There is more need for leadership skills for managing the diversity of cultures and generations in work groups. If not managed early, small issues can easily grow into big problems. How conflict is managed dramatically affects productivity, employee commitment, morale, and the bottom line.
Upon successful completion of this course students will be able to:
- Implement highly effective leadership strategies for managing grievances
- Solve problems at the root cause
- Restore working relationships that result in strong teams with optimal performance